1. Introduction
Flow9 ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our Facebook app.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
- Name and email address
- Phone number
- Company information
- Payment information
- Communication preferences
Automatically Collected Information
When you use our services, we automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent
- Referral source
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send promotional communications (with your consent)
- Respond to your inquiries and provide customer support
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and conducting our business
- Business partners with your consent
- Law enforcement when required by law
- Other parties in connection with company transactions
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to access your personal information
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to opt-out of marketing communications
- Right to data portability
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information and terminate the child's account.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
WhatsApp: +880 1616 022669
Address: Flow9, AI Automation Solutions, Bangladesh